Cancellation & Refund Policy for KB Creations
Effective Date: [3/10/2025]
At KB Creations, we value our customers and strive to provide high-quality products and services. Please read our Cancellation & Refund Policy carefully before placing an order.
1. Order Cancellation
- Orders can be cancelled only before dispatch.
- Once your order has been shipped, cancellation requests cannot be accepted.
- To request a cancellation, please contact us immediately at creationskb1971@gmail.com or call us at +91-9841618427 / +91-7550318427 with your order details.
2. Replacement Policy (No Refunds)
- We follow a 7-day replacement policy only.
- Refunds are not provided under any circumstances.
- A replacement will be issued if:
- The product is defective or damaged at the time of delivery.
- The product is defective or damaged at the time of delivery.
- We follow a 7-day replacement policy only.
3. Conditions for Replacement
To be eligible for replacement:
- You must notify us within 7 days of receiving the product.
- The product must be unused, in its original condition, and with all original packaging and tags intact.
- You must notify us within 7 days of receiving the product.
4. Non-Replaceable Items
Certain products are not eligible for replacement, including but not limited to:
- Items damaged due to customer misuse or negligence.
- Products returned without original packaging or accessories.
- Customized or made-to-order items.
- Items damaged due to customer misuse or negligence.
5. Process for Replacement
- Contact us within 7 days of delivery with order details and issue description.
- Provide photos/videos of the defective or incorrect product.
- Once approved, we will arrange for a replacement of the product.
- Contact us within 7 days of delivery with order details and issue description.
6. Shipping Costs for Replacement
- If the product is defective or incorrect, KB Creations will bear the replacement shipping cost.
- If the product is returned for any other reason (not covered above), the customer may be responsible for shipping charges.
7. Contact Us
For any queries regarding cancellations, replacements, or product issues, please reach us at:
KB Creations
49, Subasri Nagar, Arambakkam,
Padappai – 601301, Tamil Nadu, India
Email: creationskb1971@gmail.com
Phone: +91-9841618427 / +91-7550318427
